Enterprise IT Outsourcing / Timeshare

Let Northeast Data’s expert team of IT professionals take care of all your network needs. Our Enterprise IT Outsourcing/Time Share solutions provide you with flexibility and efficiency while ensuring your networking is managed properly.

Receive superior support from our seasoned IT technicians and avoid paying the additional business costs associated with hiring an employee. Northeast Data will assist you in defining your overall outsourcing strategy, offering a guaranteed technician at your site as needed on an hourly / daily / weekly / or monthly basis.

Our Portfolio of IT Time Share / Outsourcing Installation Services Include:

Desktop Managed Services for Installs / Moves / Adds / Changes (IMAC)

Moving to a new office? Rolling-out a new operating system? Our computer desktop support to help you deploy new equipment, cascade older machines, install software and hardware, and transfer data. We document each process to ensure consistency and accuracy. We even train the end-user on any and all changes made.

Operating System Upgrades, Migrations & Support

Rolling out the latest operating system patches or undertaking an enterprise Windows 7 upgrade, from design, planning, through testing and deployment, to on-going support. Our technicians are trained and certified on the latest Windows operating systems, and will follow proven processes to ensure a smooth transition to your new platform.

Hardware / Software Rollouts

Assist in defining your overall strategy for upgrading and replacing hardware and software on a consistent basis, as well as provide scheduling, announcements, and training for deployments, archiving and transferring of data, managing end-user sign-off, and creating a support structure that works in parallel with the dedicated support team.

Backup Management

Secure your user’s data with a local or online backup process for your laptops and desktops. Our processes and facilities ensure your employees’ critical data is routinely and securely backed up and can be quickly recovered in the event of data loss.

Image Management

Desktop standardization can help to drastically reduce complex support issues related to non-standard and un-tested environments. Create and manage standard desktop/laptop images, keeping end-user PCs up to date with the latest approved software packages and operating systems.

Asset Tracking

We will keep you organized by gathering detailed data about your IT assets including: hardware configurations, serial numbers, applications, versions, patch levels, quantities, locations, and more. Through audits and subsequent recommendations, ensure license compliancy, improve systems performance, and obtain maximum value from your IT investment. Our experienced technicians are also trained in the latest asset management software.

Our Technicians go through a thorough screening process to ensure you receive superior support. Every Technician has:

  • A minimum of 4 years Technical Support experience
  • Experience troubleshooting Hardware and Software issues
  • Network Administrator skill set with Desktop Support Focus
  • A thorough understanding of each clients’ business for maximum support

What are the benefits of IT Time Sharing?

A Guaranteed technician at your site on an hourly / daily / weekly / monthly basis (You Choose!) to maintenance your network needs

Maintenance Includes:

  • Desktop Management
  • Printer Support
  • Deploying new equipment
  • Removal of Malware
  • Installing Software / Hardware
  • Applying Virus Updates
  • Transferring Data
  • Verify backed up information
  • Training the end users
  • Updating operating system patches
  • Define threats on your network
  • Routine Server Maintenance
  • Ability to consolidate blocked hours for upcoming projects when you are short of hands
  • Ability to provide a quality certified technician without having to pay the additional business costs associated with hiring an employee.

MAXIMUM SUPPORT

Northeast Data consultants go through a thorough screening process and have a minimum of 4 years technical support experience. With an in-depth understanding of each client’s business, our technicians are able to give you the maximum support your network needs.